Return Policy

1. RIGHT TO WITHDRAW FROM AGREEMENT

(FOR SALES AGREEMENTS CONCLUDED AS OF 25 DECEMBER 2014)

1.1. A consumer that concluded a remote Sales Agreement, may withdraw from it without giving the reasons and without bearing any costs by submitting an appropriate statement within 14 calendar days, except for the costs stipulated in pkt 5.

1.2. the Regulations. This deadline is kept when the statement is sent prior to the deadline’s expiry. The statement may be sent, in particular, via e-mail to the following address: hello@labbvenn.com or in writing to the address: Labbvenn ul. 11 lIstopada 3/1, 58-160 Świebodzice. 

2. A sample withdrawal form is available as Schedule no. 2 to the Act on Consumer Rights and is also available at the Online Store under the Withdrawal link. The consumer may use the form, yet it is not obligatory.

3. The run of the deadline to withdraw from the agreement begins:

3.1.for an agreement, where the Seller surrenders the Product and is obliged to transfer its ownership (e.g. a sales agreement) – from the moment the consumer or an indicated third party other than the carrier takes possession of the Product, and for an agreement that: (1) encompasses multiple Products delivered separately, in batches or in parts – from the moment the consumer takes possession of the last Product, batch or part, or (2) consists in regular provision of Products for a designated period – from the moment the consumer takes possession of the first of the Products;

3.2. for other agreements – from the day the agreement is concluded.

4.In the case of a withdrawal from a remote agreement, the agreement is considered not to be concluded.

5.The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the statement of the consumer to withdraw from the agreement, reimburse all and any payments made by the consumer, including delivery costs of the Product (except shipping costs). The Seller returns the payment via the same payment method as the one selected by the consumer, unless the consumer explicitly agreed to another method that does not incur any costs for the consumer. If the Seller did not offer to collect the Product from the consumer himself, the Seller may suspend the reimbursement of the payments received from the consumer until the Product is returned or until the consumer presents a proof of return shipment, whichever is earlier.

6.The consumer is obliged to immediately, no later than within 14 calendar days from the day the consumer withdrew from the agreement, to return the Product to the Seller or to provide it to the person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. This deadline is kept when the Product is shipped back prior to the deadline’s expiry. The consumer may return the Product to the address: Labbvenn ul. 11 lIstopada 3/1, 58-160 Świebodzice. 

7.The consumer is responsible for the decreased value of the Product as a result of its use in a manner exceeding the manner necessary to determine the nature, the characteristics and the operation of the Product.

8.The possible costs related to the withdrawal from the agreement by the consumer shall be borne by the consumer:
a) If Customer wish to exchange any item please advise us within 14 days of receipt. Items must not have been used or damaged in anyway. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.

8.1.If the consumer selected a delivery method of the Product other than the cheapest ordinary delivery method available at the Online Store, the Seller is not obliged to reimburse the additional costs incurred by the consumer.

8.2. The consumer bears the direct costs of shipping the Product back.

9. The right to withdraw from a remote agreement does not apply to the following agreements: